Let's talk about the things that make the products successful. From spotting opportunities to understanding the competitive landscape, crafting a strategy, and envisioning and delivering a product, service, or comprehensive solution that brings value to your customers and your business.
Okay, how is the sausage made?
There are many moving parts here, but I've got you covered. I'm prepared and ready to team up. Here are just a few topics.
Competitive Analysis
I am adept at analysing market trends to uncover new opportunities. My skills in competitive analysis allow me to position products for success. My track record speaks to my ability to anticipate and meet customer needs.
Product Roadmapping
I excel at creating and communicating compelling product visions. I have a knack for breaking down complex concepts into actionable plans. I focus on ensuring product goals align with overall business objectives.
Execution
I work closely with my team to build the right things in the correct order. I monitor progress, adjust strategies as needed, and prioritise timely communication with stakeholders.
Leadership
I believe in empowering my teams and giving them the autonomy they need to succeed. I am adaptable and adjust my approach based on feedback. My top priority is always the customer, and I constantly refine the strategies based on this input.
If I did this before? I'm glad you asked.
Below is a selection of case studies, each with a short overview. If you are interested in knowing more, contact me.
Elevating the Cataract Surgical Suite and Software, my role was pivotal in crafting a unified vision to meet diverse user needs.
Through strategic collaboration and extensive research, I streamlined workflows and enhanced user experiences for surgeons, nurses, clinical staff, and patients.
From defining use cases to leading presentations, my contributions drove tangible outcomes, including increased surgeon confidence and simplified procedures.
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HEALTH-TECH
Contactless payment platform
In March 2020, amidst COVID-19 challenges, I identified a crucial need for SMBs: a cost-effective, contactless payment system to meet local mandates.
As the founder, I led the project from concept to launch, overseeing the platform's design, roadmap, payment integration, and customer success.
My adaptability was key to launching in pilot commercial locations and providing SMBs with a solution to bolster resilience in uncertain times.
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FIN-TECH
Telehealth solution for maritime
For captain and crew, navigating the open ocean, like managing their health at sea, poses challenges.
A leader in maritime medicine, Vikand envisions a better future with an accessible and worry-free telehealth solution.
In a product leadership role, leveraging my expertise in building tech platforms and health service offerings, I supported the leadership towards refined capabilities, enhanced customer experience, and markedly reduced up-front build costs.
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MARITIME
Home care delivery
Bridging healthcare recovery from hospital to home, the objective was to create a better patient experience, improve outcomes, and reduce cost.
I facilitated the vision and re-structuring of the organization’s Home Care Delivery Model through structured collaboration.
The re-envisioned service and payment structure centred around empowering the home care clinical team, reducing re-admissions, and improving the patient and family experience.
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HEALTH-TECH
Revenue cycle management and analytics
To boost B2B customer acquisition and competitive edge, Zirmed/Waystar embarked on an overhaul of its revenue cycle analytics dashboard.
The result completely transformed the experience, making operational decision-making and performance monitoring more collaborative.
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HEALTH-TECH
Employee trading platform
Facing intense competition in the market for their global customers, Fidelity embarked on transforming their product and service offering.
I led the engagement, collaborated with the multidisciplinary team, and designed the new experience.
With the successful redesign, specific business objectives were met, including providing a positive, streamlined experience for 1.3 million users across 226 global customers.
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FIN-TECH
Financial caregiving startup
Reuniting with this startup team and advisory board to shape the product's early success was exhilarating.
My role was crucial in this pivotal phase, helping define the product for the MVP, and overseeing UX, visual design, and front-end development.
The strategic collaboration led to successful customer validation, enhanced investor discussions, and refined the product-market fit and go-to-market strategy.
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FIN-TECH
Call-Centre SaaS
Chordiant (acquired by Pega) leveraged its CRM platform to bridge a gap in the financial sector.
My role focused on evolving the call-centre software to support major financial institutions' fraud, disputes, and collections divisions.
One of the highlights was crafting the SaaS product to flawlessly mesh with our cutting-edge adaptive recommendation engine. Chordiant's innovations were honoured with a design patent.
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FIN-TECH
Rail & adventure booking e-comm
The Railroad's digital transformation initiative aimed to overhaul the multi-channel booking experience to boost overall bookings, and support the wider local and national B2B audiences.
The successful delivery of the new e-commerce customer experience design improved the discoverability of rail adventures and streamlined booking for locals and tourists.
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TRANSPORTATION
Logistics workflow redesign
Is your team's internal workflow boosting or hindering your customers' perception and experience of your service offering?
The Biomedical Equipment Management Team at this organisation was highly sought after by B2B customers, but internal bottlenecks led to customer dissatisfaction.
A thorough overhaul of workflows not only enhanced team and customer experiences, but also uncovered a promising new revenue stream.
